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Support Tickets

Open a ticket from the client area for the fastest response, around the clock.

Knowledgebase

Guides for deployment, reinstallation, networking, and billing.

Pre-Sales Questions

Use the form below — we reply to every message.

Engineer Support

Support from people who actually understand networking

Tickets are answered by engineers, not scripts. Routing issues, packet loss, performance tuning — you talk directly to people who can fix it.

Engineer support

99.9%

Uptime SLA

≤50 ms

Latency to Mainland China

2

Datacenter Locations

5 min

Average Deployment

常见问题

什么是「中国优化」?

我们的香港服务器运行在 CDIA 中国优化线路上。CDIA 融合香港及海外地区的中国三网加速资源,电信、联通、移动用户访问时,延迟与丢包都明显优于普通国际线路。

Let’s find what you need

Not finding the answers you need? Explore our knowledge base or contact us to guide you to the right solution.